Shipping & Delivery Policy – KahPital.com

 

Shipping & Delivery Policy – KahPital.com

Thank you for shopping with KahPital – The Royal Essence of Metal Handcrafts.

At KahPital, we are committed to delivering your handcrafted treasures with the utmost care, safety, and speed. Please read our Shipping & Delivery policy to understand how and when you’ll receive your order.

📦 Shipping Information

    • Order Processing Time:
        • All orders are processed within 1-3 business days (excluding Sundays and public holidays).

        • Customized products (like face engraving on brass or bronze) may take 5–7 business days for preparation before dispatch.

    • Shipping Partners:
        • We ship via trusted courier partners like Delhivery, DTDC, Blue Dart and more to ensure timely and safe delivery across India.

    • Shipping Coverage:
        • We deliver PAN India including rural areas, towns, and metro cities.

🚚 Estimated Delivery Time

Destination Type Estimated Delivery Time
Metro Cities 3–5 business days
Tier 2 & 3 Cities 4–7 business days
Remote/Rural Areas 6–10 business days

Note: Delivery timelines may vary depending on local disruptions (festivals, weather, lockdowns, etc.).

💰 Shipping Charges

    • Free Shipping on all prepaid orders above ₹999.

    • Flat ₹79 shipping charge for orders below ₹999.

    • Cash on Delivery (COD) available at ₹69 extra, wherever applicable.

📬 Order Tracking

    • Once your order is dispatched, you will receive an email and SMS with the tracking number and courier link.

    • You can also track your order directly in the “Track Order” section on www.KahPital.com.

🛡️ Packaging and Handling

We understand the value of handcrafted brass, bronze, and bell metal products. That’s why:

    • All items are securely packed using bubble wrap, foam, and sturdy corrugated boxes.

    • Fragile and premium items are double-checked for quality and securely sealed before shipment.

    • Eco-friendly and minimal packaging is used wherever possible to reduce waste.

🔁 Delivery Issues or Delays

In rare cases, delivery might be delayed due to:

    • Incomplete address

    • Unreachable customer phone number

    • Natural calamities or public holidays

    • Courier company issues

What to do if your order is delayed?

    • We’ll assist you within 24 hours with accurate tracking updates and resolutions.

❗ Important Delivery Guidelines

    • Please ensure that the address and contact number provided are correct at the time of placing the order.

    • For COD orders, please keep the exact amount ready to avoid delivery delays.

    • Once the product is delivered, please inspect the package in front of the delivery executive. In case of visible damage, refuse to accept the parcel and inform us immediately.

📢 Custom Orders Shipping

For personalized or custom face engraving metal art, delivery might take 7–12 days from the date of order confirmation, including processing and shipping time. We will keep you updated at each stage.

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International Shipping & Delivery Policy – KahPital.com

At KahPital, we proudly ship our handcrafted brass, bronze, and bell metal products across the globe. Each item is carefully packed to ensure it reaches you safely and in perfect condition.

🌐 Shipping Destinations

  • We deliver to major countries including USA, UK, Canada, Australia, UAE, Singapore, Germany, France, and more.

  • If your country is not available at checkout, please email us at 📧 kahpital@gmail.com to confirm availability.

⏱️ Delivery Time

  • Standard International Delivery: 15–20 business days after dispatch.

  • Remote destinations: 20–25 business days (depending on courier and customs clearance).

  • Customized products (like engraved items) require an additional 5–7 business days for crafting before dispatch.

💰 Shipping Charges

  • International shipping charges are calculated at checkout based on destination, weight, and order value.

  • From time to time, we may offer free or discounted shipping promotions.

🛃 Customs Duties & Taxes

  • Import duties, VAT, and local taxes are not included in our product price or shipping fee.

  • These charges, if applicable, are the customer’s responsibility.

📦 Packaging & Handling

  • Products are secured with multi-layer bubble wrap, protective foam, and heavy-duty corrugated boxes.

  • Fragile and premium items are double-checked before dispatch.

  • Eco-conscious packaging is used wherever possible.

📬 Order Tracking

  • After shipment, you will receive a tracking number and courier details by email.

  • Orders can be tracked on our “Track Order” page or directly on the courier’s website.

🔄 International Returns & Exchanges

  • For international orders, if you wish to return a product, the return shipping cost must be borne by the customer.

  • Customers are required to arrange the return shipment themselves using a reliable courier.

  • We recommend using a trackable courier service for safe delivery back to our warehouse in India.

  • Once the returned product is received and inspected, we will process a refund or exchange (as per our Refund & Return Policy).

  • Please note: Custom-made and engraved items are not eligible for return or refund.

❗ Important Notes

  • Ensure your address and phone number are accurate before checkout.

  • Delivery delays may occur due to customs clearance, courier disruptions, or holidays.

  • If your package arrives visibly damaged, please refuse delivery and notify us immediately.


🤝 Need Help?

If you have any questions regarding shipping, delivery status, or need assistance with your order, feel free to reach out:

📧 Email: kahpital@gmail.com
📞 Call/WhatsApp: +91-8822014864 (Whats App Available)
📍 Visit: www.KahPital.com

KahPital – Bringing Tradition to Your Table, One Handcrafted Piece at a Time

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